Email : online@eastmanhandtools.com

Grievance

Addo India is renowned for delivering exceptional quality products and providing unparalleled customer service. Our commitment to excellence is reflected in our track record of receiving minimal complaints from customers. However, in the rare instance where an issue arises, we have a systematic process in place to swiftly address and resolve it.

It is important to note that we do not have designated individuals solely dedicated to handling complaints. Instead, we believe in empowering our sales personnel to take ownership and responsibility for addressing customer concerns. This approach ensures that the person who sold you the product is intimately familiar with its specifications and can provide personalized support.

To initiate the resolution process, customers are required to provide images or videos of the defective parts as per our specifications. This documentation enables our quality team to conduct a thorough assessment and verify the effectiveness of the product. If the issue is determined to be a result of a manufacturing defect, a mistake on our part, or damage during transit, we will promptly replace the product as per our Return and Shipping Policy

However, it is essential to clarify that damages caused by factors beyond our control, such as mishandling or improper use, are not covered under our liability. We encourage customers to carefully review our Return and Replacement policy, which outlines the specific steps and criteria for initiating a return or requesting a replacement.